It took the hotel 1 week to supply us with 2 cups as we spent the week sharing the 2 that we had and our request at the beginning of the holiday for more were not met. We had to constantly remind them that there was 4 of us staying in the room as they never left us enough towels. The rooms are dirty for a start, they are not cleaned properly and the maid service leaves alot to be desired. This hotel caters more for the gamblers at the casino and is not really a place for a family holiday. The Bell staff will drop you off and pick you up from Citadel and are always helpful and friendly.

They are a credit to this hotel and my review has no reflection on them along with all the security staff who always acknowledged us with good mornings etc. We stayed here for 10 nights as a family and before i start my review i have to say how lovely the bell/ porters were.

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